Getting CAC customer care contact as a consultant or agent will be so instrumental towards the success of your registration of companies and post-filings.
The Corporate Affairs Commission (CAC) maintains accurate records of registrations while also deploying a lot of technical departments to handle all complaints arising from registrations and post-application filings.
These units help to solve issues that could impede a successful registration while also helping the commission to attend to backlogs and stay reliable, fast and efficient.
Why You May Need to Contact CAC Nigeria in 2025
As a consultant or CAC expert, you will agree with me that the CAC website is not built to handle everything. There could be complex cases where you would need to contact CAC directly to solve these issues.
For example, missing company details on the CAC website, missing director and shareholder information and even status still displaying INACTIVE even after filing all annual returns.
There are so many other issues that can not be resolved just by using the website. Due to the dynamics of registrations and the changing economy, contacting CAC directly will be necessary.
Below is a summary of issues that could arise, and to resolve these issues, you may need the CAC helpdesk number
- Delay in approval of registration
- Business Status still showing INACTIVE even after filing annual returns
- Missing directors’ Information
- Missing proprietor
- Annual returns filed but not captured on the portal
- Missing Shareholder information
- Discrepancies in fees
- Trustees’ information missing on NGO online data
- Missing Share Structure information
- Unnecessary queries and rejections
- Wrong approvals
- Complete loss of data of such entity on the CAC database
And so may more.
Updated CAC Customer Care Contact Details (2025)
Even though CAC have one of the most annoying customer care numbers, it doesn’t stop you from having them. CAC responds faster by mail than by phone.
CAC Phone Numbers
For enquiries and complaints, call these phone numbers. Though there is no guarantee that they will pick
CAC helpdesk: 09131055343
Customer Care: 07080629000
CAC Email Addresses
CAC have different email contacts for different purposes.
For general complaints (pre-incorporation): helpdesk@cac.gov.ng or cservice@cac.gov.ng
For issues like missing company details on the CAC website, and you want them to re-upload them, contact the Special Project Unit department: Spu@cac.gov.ng
If you filed all years’ annual returns and the status doesn’t automatically turn ACTIVE, you will need to contact the CAC activation Unit to get it done: Activation@cac.gov.ng
Additionally, you can always open a CAC complaint ticket via the post-incorporation company dashboard
CAC Head Office
The Corporate Affairs Commission is headquartered in the heart of Abuja City at Plot 420, Tigris Crescent, Off Aguiyi Ironsi Street, Maitama, Abuja, Nigeria.
CAC WhatsApp Support
Currently, CAC does not have any official customer care on WhatsApp
How To Get CAC Customer Care to Respond Faster
The CAC customer care unit deals with multiple applications and complaints every day. If you want your issue to be resolved quickly, kindly adhere to these principles I normally use.
- Your email should have a clear heading and be in block letters, e.g. MISSING COMPANY DETAILS, BUSINESS NAME STATUS ACTIVATION, MISSING DIRECTOR DETAILS ON COMPANY. e.t.c. Always use titles that will trigger attention
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The Body of the email should state exactly what you want the support team to do for you.
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Include the entity name and registration number (e.g. BN or RC, or IT) in full
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Upload relevant documents and screenshots. E.g. if the company is missing key details, upload a screenshot showing where such information is missing.
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CAC responds faster in the mornings and on weekdays.
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Keep it short, simple and grammatically correct. Avoid typos
Limitations of CAC Customer Care Contact Lines
While the commission is prompt in providing seamless and effective responses and assistance to help you navigate pre- and post-registrations, the commission can not handle everything.
Other things will be required of you to do. This could be preparing documents, resolutions and other requirements.
But hey, there is some good news.
Legacy Benjamin Consult is here to assist. Just a DM on WhatsApp 08066108299, and we will be glad to walk you through
FAQs on CAC Contact and Support Services
Q: What is the current CAC customer care number?
A: The current and updated CAC customer care numbers are 09131055343 and 07080629000
Q: Can I contact CAC via WhatsApp?
A: No, CAC does not have WhatsApp support.
Q: How long does it take for CAC to respond?
A: It takes about 24 hours to get a response from CAC and about 3 to 5 days to get your issue resolved. if nothing is done, send a follow-up email. This time frame has been working for me so far.
Q: Where is the CAC head office located?
A: In Abuja
Q: Can I visit a CAC office without an appointment?
A: Yes. The CAC office is always open for individuals like you and me to serve you.
Conclusion:
In conclusion, the whole process of company registration and post-application filings in Nigeria can not go smoothly without needing the official CAC customer care contact information. This is simply because some issues will always be out of your control, and these helplines will help you navigate these challenges.
CAC is committed to always providing prompt, efficient and professional services to entities as well as agents who register these entities.
